Within virtually any serious lean transformation effort, there are moments of truth. The “truth” represents not the orthodoxy of lean tools and even systems, both extremely important, but lean principles themselves.
Violate the principles and fail that moment of truth. Do it consistently and the lean transformation will be nothing more than a lean charade.
Effective lean leaders must be unbending when it comes to principles. See figure below for the lean principles as identified in the Shingo Prize Model.
So, why do lean leaders waffle on lean principles?
There are a bunch of possible reasons. Now don’t overthink this from a 5 why perspective, but wafflers often suffer from one or more of the following:
- Superficiality (a.k.a. lacking conviction),
- Implicit or explicit pressure from others (mostly above),
- Lack of humility (the smarty-panted lean cafeteria folks take what they consider worthy and ditch the rest), and or
- An inclination to take the easy way out (yup, lean transformations are really, really hard).
This brings us to the proverbial narrow gate.
Now, I do not intend to offend anyone’s religious or secular sensibilities here (in other words, lighten up), but I believe that this verse (7:13) from Matthew’s gospel fits the bill:
Enter through the narrow gate; for the gate is wide and the road broad that leads to destruction, and those who enter it are many.”
Yes, you guessed it, the wide gate is the easy way. Wafflers enter through that one and take the broad road to lean transformation failure or perhaps, if they’re lucky, lean mediocrity.
The narrow gate? Well, those who do not compromise on lean principles enter through that one and take the constricted road that “leads to life.” In fact, “[t]hose who find it are few.”
The statistics (the ones about lean transformations) routinely prove that statement true.
Lean leaders encounter the choice of wide versus narrow gate on a daily basis. Conviction, solidarity, alignment, knowledge, experience, humility, respect, good coaching, and a bunch of other things help folks choose wisely.
The trouble is that leaders are tested very early in the journey when their lean maturity is well, pretty immature. I’ve identified 12 of these tests that many leaders end up encountering sooner rather than later. I know it’s perhaps a little clunky, but let’s refer to them as 12 lean narrow gates (otherwise the title of this post doesn’t work).
In no particular order:
- Adhering to standard work. Isn’t it fun creating continuous flow and establishing standard work, especially if no formal standard work pre-existed the effort? Well, standard work is useless unless it’s followed. Same goes for leader standard work. Wide-gate leaders don’t sweat adherence.
- Redeploying excess workers. Standard work is “polluted” when we staff processes with excess workers, as defined by the standard work. Heck, try playing baseball with 13 defensive players on the field…whose ball is it? When we carry excess workers, we hide the waste and avoid short-term pain, while foregoing long-term improvement.
- Dealing with top performers who are “concrete-heads.” What to do with the person who consistently meets or exceeds targets, but openly disdains the principles of lean? Narrow-gaters defy conventional wisdom and, if unsuccessful in converting the top performer, remove the saboteur.
- Moving beyond event-driven kaizen only. Kaizen events have their place, but without the bulk of improvements generated through daily kaizen performed by engaged and empowered workers; there is no credible, sustainable lean transformation. Few have the courage and conviction to transition to principle-driven kaizen.
- (Really) establishing the KPO. Wide-gaters hedge their bets if and when they get around to establishing the lean function within their organization. Often the resources are too few, part-time, corporate-centric, and/or represented by folks with insufficient core competencies and technical aptitude.
- Addressing organizational design. Organizational design constricts or facilitates the flow of value and power. Sooner or later, organizational design and power structures need to be rationalized. Value stream-based organization anyone?
- Deployment beyond operations. Organizations do not get transformed by only improving one function. Operations are typically the lean beachhead, but breakthrough performance requires multiple functions to tango. The broad and easy road keeps lean an ops-only thing.
- Applying checkpoint rigor. Yes, we have value stream improvement plans and hoshin matrices, but will we actually use them to run the business and drive PDCA? Those who gravitate towards the wider road tend not to apply the necessary rigor.
- Rationalizing performance metrics/management. What gets measured, gets done…especially if it’s in your annual goals. Narrow-gaters address misguided metrics and performance management mechanisms to promote alignment and encourage lean behaviors.
- Extricating executives from conference rooms. Wide is the derriere of the non-lean executive. You don’t burn too many calories if you don’t walk the gemba. Genchi genbutsu is for losers, anyway. Right?
- Celebrating problems. If problems are potholes, narrow roadways provide little leeway – you’ve got to fix the potholes, even embrace them. In the land of the wide roads, potholes are something that are driven around…until they become sinkholes.
- Admitting we don’t know the answer right now. Narrow-gaters are humble enough to admit that they don’t know the answer themselves. They’re willing to challenge their folks, while helping them to regularly muster the courage to apply their creativity, fail, learn, grow, and ultimately succeed.
Some good news – even if we have taken the wrong path in the past, we can endeavor, today, and hereafter to choose the narrow gate.
The bad news – there are a lot more than 12 gates.
Stay true to the principles.