Posts Tagged kaizen team

Kaizen Event Supplies – Basic Stuff for Effective Events

airdrop picThe kaizen pre-event planning phase is critical to event effectiveness. It includes the obvious – event definition from the perspective of scope and targets, team selection, communication and certain acceptable pre-work, but sometimes the simple stuff gets missed. The simple stuff includes kaizen supplies – well organized, in a 5S way!

It’s definitely muda if a kaizen event team(s) is hamstrung, mid-event, while they’re waiting for a handful of cheap stopwatches to get picked up from the local giant box store or waiting for someone to track down some standard operations forms because they were all consumed during the last event and never replaced. The list of possible annoyances is pretty long.

Kaizen events are finite in length, typically three to five days in duration. If it’s a mini-event, it may be a day or so. Time is of the essence! Lost time means delayed or lost improvements and frustrated team members.

So, while we’re trying to implement lean, doesn’t it make sense that the kaizen event supplies are designated, sized, stored, presented and replenished in a lean manner? Of course it does. It just happens that it’s important, but not urgent. At least until that uh-oh moment, when a team determines that they’re missing a necessary supply item.

Sometimes, the reason for this phenomenon is that the organization is just cheap (penny-wise and pound foolish), there is no KPO to worry about this stuff or the KPO isn’t quite up to speed. The kaizen principle of “bias for action” is not an excuse for sloppiness.

See below for a basic list of kaizen event supplies. (Here, I am not talking about the typical 3P-type supplies – cardboard, PVC, plywood, Creform, etc.) Most should be specified, stored and presented point of use in the team’s break-out room. Some things, like laminators, may be shared amongst multiple teams. The KPO should make use of a kaizen team supply list which specifies the standard quantity of each item, item description, a field for an end-of-event inventory count and a field to reflect the quantity which needs to be replenished before the next event.

Of course, some things are difficult to anticipate that they will be needed for the event. For example, a 3X4′ magnetic dry erase board is usually not inventoried. These non-”supermarket” items will have to be bought-to-order during the event.

Stored within Plastic Storage Bin
  • 6 clipboards
  • 1 set of laminated copies of standard forms (5S audit sheet, time observation form, standard work sheet, etc.)
  • 6 stopwatches
  • 1 pedometer
  • 1 25′ tape measure
  • 1 box of pencils (pre-sharpened)
  • 3 white erasers
  • 1 box of pens
  • 1 box of flip chart markers (multi-colors)
  • 1 box dry erase markers (multi-colors)
  • 1 dry eraser
  • 1 18″ ruler
  • 6 8.5X11″ legal pads
  • 2 calculators
  • 1 stapler
  • 2 rolls of scotch tape in dispenser
  • 2 rolls of masking tape
  • 1 box blank overhead projector sheets (for us dinosaurs)
  • 1 box paper clips
  • 1 box rubber bands
  • 3 pkg of yellow sticky notes 3X3″
  • 3 pkg of orange sticky notes 3X3″
  • 3 pkg of green sticky notes 3X3″
  • 1 scissors
  • 1 pkg 8.5X11″ multi-color paper
  • 1 pkg 11X17″ multi-color paper
  • 1 pkg 8.5X11″ laminating pouches
  • 1 pkg 11X17″ laminating pouches
  • 1 box Sharpies (multi-colored)
  • 1 box push pins
  • 1 adjustable 3-hole punch
Not Stored within Plastic Bin
  • 3 flip chart pads
  • 1 box flip chart markers
Shared among Teams
  • 1 digital camera
  • 1 video camera
  • 1 label maker
  • 1 laminator
  • 1 measuring wheel
  • 1 roll 36″ wide kraft paper or white plotter paper
  • 1 LCD projector (located in presentation room)
  • 1 overhead projector (located in presentation room)
  • 1 color printer (11X17″ capable)

Am I missing anything?

Related post: The Kaizen Promotion Office Does What? 8 Critical Deliverables.

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Kaizen Event Team Selection – No Yo-Yos Needed

Yoyo pictureKaizen event team selection is a critical driver of event effectiveness. Selection criteria includes team representation (to promote diversity, perspective, ownership, and development opportunities), size, chemistry, kaizen experience, and behavioral and technical skills. In short, the team, typically six to eight members, should be picked around the event, not vice versa.

So, every member counts. The expectation is that team members are dedicated during the event. Truth of the matter, the team leader should be an integral part of the pre-event planning, execution and follow-through. Similarly, many team members must also support the follow-through phase of the event.

Team members often have specific roles to play, above and beyond “participant.” There is typically a team leader and co-leader and often there are, officially or unofficially, other roles:

  • “Navigator”  – one or more kaizen event veterans who are competent with the kaizen process, forms, etc.,
  • “Fresh eyes” – those who are not from the target area and are unencumbered by allegiance or intimate exposure to the process. They’re free to ask the “dumb questions,” like “WHY?,”
  • Operator or associate – stakeholders from the target area who have first-hand knowledge of the process and its people and who will (hopefully) help evangelize others and sustain the gains after the event,
  • Builder or technologist – multi-skilled maintenance person, machinist, IT person, analyst, etc. who will help the team safely make, modify, move and test things and/or serve as liaison with other support functions,
  • Compliance officer – typically someone who is product/service knowledgeable and will help the team comply with the various regulatory requirements.

So, where does  the yo-yo concept come into play? Team member commitment must be full time for the kaizen event, with only very rare exceptions. “Yo-yos” are team members who are repeatedly pulled out of the event for “important” meetings and projects by their supervisors. These in-again, out-again folks accomplish little other than to distract and demoralize their fellow members. They must constantly be brought up to speed relative to team progress and direction and do not deliver on their assigned countermeasures  – how can they, they’re never there!?

Yo-yos take a valuable spot on the team roster that would have been better filled by a dedicated member. Furthermore, effective lean leaders don’t tolerate yo-yo’s and don’t pull the string themselves.

Does any of this sound familiar?

Related post:  The Human Side of the Kaizen Event – 11 Questions for Lean Leaders

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