Model lines (a.k.a. pilot) are a proven method to initiate a lean launch. The model, typically one specific “line” or value stream within a single facility or operation, provides a small, focused and controlled playground for implementing lean. The pilot represents a low risk venue within which lean leaders can experiment, learn and (hopefully) successfully build a much leaner line or value stream. The effort also provides valuable opportunities for showcasing what lean “looks” and “feels” like; an important element in the change management process.
Pilot lessons learned encompass the technical aspects of lean implementation from a tools, systems and deployment perspective, while providing critical insight into the necessary cultural and human resource requirements. The model line’s foundation must be built upon lean leader alignment and effective change management as well as a rigorously developed value stream improvement plan. Of course, prudent pilot selection is absolutely essential. Selection criteria must include the potential impact of the pilot, strength of pilot leadership and implementation degree of difficulty (technical and cultural).
Once the model line has demonstrated elevated performance through the appropriate application of lean, then (after a formal checkpoint process) the organization will typically move to an initial deployment phase. Within this phase, the organization seeks to replicate the model to another line (same value stream/processes) either in the same facility (if there are multiple ones) or another facility. Here the organization applies the lessons learned from the pilot and begins to learn new ones relative to technical scalability and human resources issues (you can’t stack the team with your best players once you start having more than one team) while verifying the business impact.
Ultimately, after any related issues (and there will be plenty) have been successfully addressed, initial deployment transitions into full scale deployment. Full scale deployment expands the model to all lines/identical value streams throughout the organization. Here the company should enjoy the full business impact of what was tested out in the model line and have an excellent technical and cultural foundation for further lean deployment throughout other portions of the business.
Model lines are a thoughtful and measured method to deploy lean, or virtually any system for that matter. Perhaps the purveyors of health care reform should have made use of the concept…in fact, Massachusetts may be a pilot that offers some profound lessons learned.
What do you think?
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