Absolutely nothing serious here, or long. Just wanted to share this picture of a freshly returned rental car that pulled in next to mine.

Did the driver not notice an abnormality? Maybe did, but didn’t care? Who knows, other than the “operator”?

click to enlarge

I wanted to engage the person in some 5 why’s, but I thought it a bit too forward. Of course, I’m sure me taking a picture while the driver was standing nearby wasn’t too strange. Amateur lean photojournalists are relatively immune to embarrassment.

One lean lesson here? Unasked questions are hard to answer.

Harder still if you were not engaged in direct observation at the gemba when the defect occurred.

This one will haunt me forever…

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